FAQs
1. Who to ask if I have questions, not mentioned here?
Please feel free to contact us at support@rntvbrnd.com — we're happy to help you!
2. How do I cancel or change my order?
Unfortunately, we are unable to cancel or edit any orders once they have been paid. Our warehouse operates in an automated manner to guarantee fast and error-free shipping.
3. How do I return or exchange an item?
Please use our returns center by contacting support@rntvbrnd.com. Simply provide your email address and order number, and select the items you wish to return. If you are unsure about the process, please don't hesitate to reach out to us.
4. What if I need to change my address?
Once your order has been placed, we cannot change your address. If you made a mistake or the delivery was unsuccessful, please let us know. We can resend your parcel when it returns to our warehouse.
5. How long does shipping usually take?
Orders are dispatched from our warehouse in Germany within 2-3 business days and are delivered via DHL and local postal services.
Disclaimer: The following shipping times are estimates based on our experience and may vary. During peak periods or due to unforeseen delays, deliveries might be late. We appreciate your understanding in such cases.
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United States: 5–11 days
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Denmark & Northern Europe: 5–11 days
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United Kingdom & Western Europe: 5–11 days
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Eastern Europe: 5–11 days
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Austria & New Zealand: 5–11 days
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Asia: 5–11 days
6. Do I have to pay customs duties if I order from outside the EU?
Please note that import taxes and customs fees may apply when ordering from outside the EU. To avoid unexpected costs, please check your country’s import regulations in advance.
7. I received a different, damaged, or defective item — what should I do?
If this happens, please contact us at support@rntvbrnd.com with your order number (#12345), a photo of the defective item, and a description of the issue. If you received the wrong item, please also include a photo of the barcode on the product’s packaging.