REFUND POLICY
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@rntvbrnd.com.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at support@rntvbrnd.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 7-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 7 days, for any reason and without justification. As stated above, the item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@rntvbrnd.com.